SMS in your industry

MessageMedia's clients include US organisations across every industry - we understand your unique needs. To find out how we can help you reach your business goals, contact us.

IMPROVE DEBT COLLECTION; SHORTEN COLLECTION CYCLES

Cash flow is one of the critical components of business success. There are a number of practical steps businesses can undertake in order to better manage their cash flow such as collecting receivables.

In terms of collecting receivables, tried and true methods to recover debt, improve debt collection efforts and shorten collection cycles include:

  • Offering a discount for early payment;
  • Engaging a debt recovery service;
  • Providing multiple payment methods; or
  • Payment reminders.

One simple method to shorten the collection cycle is a low cost payment reminder via short message service (SMS) or text message.

SMS delivers results

As a communication tool SMS is immediate, non-intrusive and interactive and the informal yet direct approach of SMS makes customers more likely to pay on time.

Organizations that use SMS as a front line tool to keep aged receivables under control can send personalized, relevant reminders and overdue information directly to customers, and get an immediate response.

SMS can also improve on-time payments for some transactions in the order of 25-35%. Our customers have achieved over 600% ROI using SMS as a collection method.

Highly personalized, timely payment reminders

The results achieved by implementing SMS reminders suggests that simple text messages help people to better manage repayment dates and personalized messages can enhance customer relationships as a text message is perceived to be less threatening than many of the alternatives.

Using SMS as a reminder will also save organizations money, as they can replace telephone calls and/or reminder notices, reducing administration, printing and postage costs. SMS can also be automated into business systems, saving you even more.

Choose the right SMS provider

Ensure the service provider you select can deliver the best result for your needs. If you are looking to execute a reminder program to shorten your debt collection cycle, message customization is imperative because a personalized SMS is key to getting the best possible result.

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